We can only offer technical support to those users of myatmo with an active myatmo 'Premium' subscription. In our Knowledgebase we have compiled a huge list of questions and answers to the most important issues that might occur while using myatmo:
We do not offer general support for netatmo products. We offer support for our myatmo app only. If you have a question concerning your netatmo weather station, or any other netatmo product, please contact netatmo support. Questions concerning the official netatmo app, concerning technical problems with the netatmo weather station, or similar questions cannot be answered by us and will remain unanswered.
If you contact us about a technical problem with the myatmo app, we ask you to explain the problem in as much detail as possible, because only then can we try to reproduce the problem on our devices. Also helpful are self-explanatory screenshots, which can be sent as an attachment with a request.
Thank you for your understanding!
If you have problems with the myatmo v3 Apple Watch app or with watch complications, uninstall myatmo from your iPhone, restart your iPhone and your Apple Watch (very important) and reinstall myatmo. This usually fixes any issues with the myatmo Apple Watch app.