myatmo Support - Submit a ticket

Submit a ticket

ATTENTION - FAQ / KNOWLEDGEBASE

Please check our FAQ / Knowledgebase BEFORE (!!!) contacting us! There we have compiled a huge list of questions and answers to the most important issues that might occur while using myatmo.

No general netatmo support

If you have any questions about your netatmo hardware, if your readings are incorrect, or if there is another problem with your netatmno weather station: please contact the netatmo customer service at http://support.netatmo.com - we (as developer of the myatmo app) offer NO general customer service for the netatmo weather station, other netatmo hardware and/or netatmo software. Such requests remain unanswered by us.

Future development of myatmo

Please refrain from contacting us for a schedule regarding the implementation of new functions and the support of new operating system features. As you know: we have been integrating new functions into myatmo for several years. For various reasons, we cannot and do not want to disclose when exactly which new function will be available, or whether certain functions will be supported or offered by myatmo in the future. Thank you for your understanding!

Allow emails from @myatmo.de

Please make sure that your email account is set to allow emails from @myatmo.de. Also check potential spam folders or other spam filtering settings or we might not be able to contact you back!

General Information

Name *

Email *

Confirm Email *

Support ID / Device ID *

Support for myatmo is available for users with an active myatmo Premium status. Please enter your Support ID as displayed in the myatmo 'Settings', right at the bottom of the 'Settings' screen. If no Support ID is displayed, please enter your 'Device ID' as displayed on the myatmo 'Premium' Purchase screen, right at the bottom. Thank you very much - this is the only way we can help quickly and easily! We reserve the right not to answer inquiries without an ID!

iOS Version *

12.x

13.x

14.x

Beta (!)

If you're using an iOS beta version and you've found a technical problem with myatmo, then please test (before contacting us) if the same issue also occurs on an official iOS or Watch OS version, because it makes little sense to analyze problems on operating systems, which have not been released to the public yet. Many Thanks.

I checked the FAQ *

I have checked the FAQ but it does not contain the answer to my question

I keep the netiquette *

It's a shame that we have to point this out, but please remember: kindness is like a boomerang: it comes back to you! We reserve the right to ignore and not to answer unfriendly inquiries: the boomerang may not come back to you if you prefer to express yourself in inappropriate language or in capital letters. ;o) Many thanks!

Your Message

Subject *

Message *

I made my request as detailed as possible *

Please note that we can only help you if you describe your request to us in as much detail as possible. In the event of technical problems, describe them as precisely as possible! If you send us screenshots, please explain them in your message to us so that we don't have to treat your screenshots as picture puzzles first. Many Thanks!

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Before submitting please make sure of the following

All necessary information has been filled out.
Mails from @myatmo.de to your email address are not filtered as spam.
All information is correct and error-free.

We have:

54.236.58.220 recorded as your IP Address
recorded the time of your submission