Please check our FAQ / Knowledgebase BEFORE (!!!) contacting us! There we have compiled a huge list of questions and answers to the most important issues that might occur while using myatmo.
If you have any questions about your netatmo hardware, if your readings are incorrect, or if there is another problem with your netatmo weather station: please contact the netatmo customer service at http://support.netatmo.com - we (as developer of the myatmo app) offer NO general customer service for the netatmo weather station, other netatmo hardware and/or netatmo software. Such requests remain unanswered by us.
If you encounter problems with your myatmo Premium status in one of the previous versions of myatmo: these are related to various database failures, among other database related issues.
➤➤➤ An updated version of myatmo avoids these problems and can be downloaded from the App Store.