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ATTENTION - FAQ / KNOWLEDGEBASE


Please check our FAQ / Knowledgebase BEFORE (!!!) contacting us! There we have compiled a huge list of questions and answers to the most important issues that might occur while using myatmo.


No general netatmo support


If you have any questions about your netatmo hardware, if your readings are incorrect, or if there is another problem with your netatmo weather station: please contact the netatmo customer service at http://support.netatmo.com - we (as developer of the myatmo app) offer NO general customer service for the netatmo weather station, other netatmo hardware and/or netatmo software. Such requests remain unanswered by us.


Authentication problems with netatmo


Due to a technical change on the part of the netatmo infrastructure, it is necessary to install and use the latest myatmo version available in the App Store.

Old versions of myatmo are no longer supported due to the changes to the netatmo authentication, an update of these old myatmo versions is not possible.

It is therefore essential to update to the latest version of myatmo. If you are using an old iOS version that is no longer supported by the latest myatmo version, you must update iOS or use myatmo on a device that has the latest iOS version installed. Due to technical limitations of old iOS systems, it is not possible to provide the latest myatmo version on outdated iOS versions.


General Information
We only offer support for the myatmo app, but not for netatmo hardware and software! If your enquiry is not related to the myatmo app, but is an enquiry regarding your netatmo hardware, another problem with netatmo hardware or software, then your enquiry will remain unanswered!
Please enter your 'Device ID' as displayed on the myatmo 'Premium' Purchase screen, right at the bottom. Thank you very much - this is the only way we can help quickly and easily! We reserve the right not to answer inquiries without an ID!
If you're using an iOS beta version and you've found a technical problem with myatmo, then please test (before contacting us) if the same issue also occurs on an official iOS or Watch OS version, because it makes little sense to analyze problems on operating systems, which have not been released to the public yet. Many Thanks.
Make sure you are using the latest version of myatmo available in the App Store before contacting us with a technical question or problem!
I have checked the FAQ but it does not contain the answer to my question
It's a shame that we have to point this out, but please remember: kindness is like a boomerang: it comes back to you! We reserve the right to ignore and not to answer unfriendly inquiries: the boomerang may not come back to you if you prefer to express yourself in inappropriate language or in capital letters.
Your Message
Please note that we can only help you if you describe your request to us in as much detail as possible. In the event of technical problems, describe them as precisely as possible! If you send us screenshots, please explain them in your message to us so that we don't have to treat your screenshots as picture puzzles first. Many Thanks!
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