Please check our FAQ / Knowledgebase BEFORE (!!!) contacting us! There we have compiled a huge list of questions and answers to the most important issues that might occur while using myatmo.
If you have any questions about your netatmo hardware, if your readings are incorrect, or if there is another problem with your netatmo weather station: please contact the netatmo customer service at http://support.netatmo.com - we (as developer of the myatmo app) offer NO general customer service for the netatmo weather station, other netatmo hardware and/or netatmo software. Such requests remain unanswered by us.
Please make sure that your email account is set to allow emails from @myatmo.de. Also check potential spam folders or other spam filtering settings or we might not be able to contact you back!
From July 1st, 2022, netatmo will deactivate the authentication method username / password (direct input into the myatmo app) that was used in older myatmo versions.
myatmo versions that still use this authentication method can no longer be used from July 1st, 2022. It is therefore necessary to update myatmo to a version currently available in the App Store!
Ein myatmo Update für iOS 16, welches unter anderem Darstellungsprobleme behebt, ist bei Apple zur Prüfung eingereicht und ist verfügbar sobald möglich! Bitte seht von einer Kontaktaufnahme diesbezüglich ab. Sobald Apple das Update geprüft hat, wird es im App Store verfügbar sein.
A myatmo update for iOS 16, which among other things fixes display problems, has been submitted to Apple for review and will be available as soon as possible! Please refrain from contacting us about this. Once Apple has reviewed the update, it will be available on the App Store.
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