Authentication problems with netatmo


Due to a technical change on the part of the netatmo infrastructure, it is necessary to install and use the latest myatmo version available in the App Store.

Old versions of myatmo are no longer supported due to the changes to the netatmo authentication, an update of these old myatmo versions is not possible.

It is therefore essential to update to the latest version of myatmo. If you are using an old iOS version that is no longer supported by the latest myatmo version, you must update iOS or use myatmo on a device that has the latest iOS version installed. Due to technical limitations of old iOS systems, it is not possible to provide the latest myatmo version on outdated iOS versions.


 Graphs are not generated

Solution

The diagrams used in myatmo are sometimes very resource-intensive, as they offer a large number of functions and interactivity.

On older iPads (and partly also on older iPhones), diagrams may therefore not be generated correctly or not at all on the myatmo main screen. One or the other of the following measures may remedy this:

  • Device restart
  • De-installation and reinstallation of myatmo
  • Remove (or outsource) apps you no longer need