|
myatmo shows outdated data
If myatmo shows outdated readings from your weather station, which may be several hours old, there can be various reasons. Make sure that your weather station is correctly connected to your WiFi netwo... |
|
Widgets don't show any content or don't show up at all
Please note that it can sometimes take a while for the widgets to display content. In other cases they are not available in the widget selection dialog. This is also the case with the iOS internal wid... |
|
Is there an Android version of myatmo?
No, there is no Android version of myatmo and there won't be any in the future. We develop for iOS exclusively. |
|
What does the error message 'The netatmo server does not answer' mean?
If myatmo displays the warning 'The netatmo server does not answer' or a similar message, this means that myatmo has not received a response from the netatmo data server on which the weather station's... |
|
Server error 500
A 500 server error means that the netatmo data server did not (or could not) respond. This is beyond our control and usually resolves itself if netatmo fixes the cause on the server. The HyperText Tra... |
|
The data displayed in myatmo appear implausible or incorrect to me
The data and measured values of a netatmo weather station displayed in myatmo are obtained by myatmo exclusively from the netatmo data server, to which your netatmo weather station sends its measure... |
|
Can I export data from myatmo?
Yes, up from myatmo v2 (Premium only) you can export data from the landscape graph view. |
|
Why can't I see my own station on the map?
If your own netatmo weather station is not visible on the netatmo weather map, neither on the myatmo average values map, then one of the following reasons can be possible: Your weather station is not ... |
|
The weather forecast bar shows wrong location
Weather forecast data are received from an external service according to the geographical location of your netatmo weather station. That means that the service delivers data for exactly the loaction a... |
|
Which netatmo modules are supported by myatmo?
myatmo supports all netatmo modules that are currently available: Main module Outdoor module up to three indoor modules Rain gauge Wind gauge |
|
Some modules are listed multiple times
Under certain circumstances, some Weather Station modules may be listed in duplicate in the Today Widget or in the myatmo Apple Watch app. Solution: please start the myatmo iOS app and sort your weath... |
|
Is there an Apple TV version of myatmo?
No, there is no version of myatmo that runs on Apple TV, and there's also no such version planned. |
|
myatmo does not start - how can I fix that?
If myatmo does not start, but may crash after starting on your device, it almost always helps to delete the app from the device. Then restart the device once and reinstall myatmo. The cause of such a ... |
|
Can myatmo receive notifications from a netatmo weather station?
No, this is technically not possible, as notifications are initiated by the netatmo data server and this only provides the original netatmo app with notifications. Apps like myatmo are not receiving n... |
|
Can I transfer measurement data from an old sensor to a new one?
Yes, that is possible. For this please contact the netatmo support who will be glad to help you. Describe the problem and include the IDs of the sensors in question. The developers of myatmo have no a... |
|
How is the ventilation recommendation calculated?
myatmo displays little window symbols for ventilation recommendations. The recommendation is calculated from Outside humidity Outside temperature Inside humidity Inside temperature Based on those valu... |
|
Diagrams show only one vertical line
This is a known problem with older iPads with iOS 10. The problem only occurs on iOS 10 iPads. iPhones with iOS 10 are not affected. There is currently no resolution available for this issue because i... |
|
Why are there different values in different time spans, but for the same time?
In the myatmo diagrams different values may show up for different times in different time periods. This can be explained as follows: For larger periods of time, depending on the size of the time per... |
|
Why do you update myatmo so often?
We believe that myatmo users should always be provided with the currently best and error-free myatmo version. Under certain circumstances, this results in short update cycles. With this principle, we ... |
|
Why does data refresh take longer than in other apps?
Compared to other apps for the netatmo weather station, myatmo retrieves a huge amount of data from the netatmo data server during startup or data update. This is required to represent the data richne... |
|
Where can I get myatmo v1?
According to Apple's AppStore policy, all AppStore users are encouraged to back up their devices through iTunes software or the iCloud to back up purchased apps. If such a backup |
|
How do I activate iCloud Drive for myatmo?
The myatmo Premium version and the data export function require that iCloud Drive is activated for myatmo. This is done in the following way: Open the iOS settings Tap onto your name or 'Apple ID, iCl... |
|
Will the 'Healthy Home Coach' be supported by myatmo?
No, this is not planned because netatmo only provides the latest measured values for the 'Healthy Home Coach' and not, as with the netatmo weather station, also readings from the past. Therefore, supp... |
|
Where can I find explanations of the symbols used in myatmo?
The main symbols used in myatmo are explained in the myatmo settings. In the list of symbol explanations, various color settings can also be made. |
|
Imprint - Privacy
Deutsche Version EULA: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/ 1.) Privacy policy Website myatmo.de Data protection The operators or providers of the myatmo.de website take t... |
|
Can I join the myatmo beta software program?
Yes, we are always looking for myatmo users who would like to test upcoming versions. You can sign up at https://tinyurl.com/myatmo-beta |
|
Graphs are not generated
The diagrams used in myatmo are sometimes very resource-intensive, as they offer a large number of functions and interactivity. On older iPads (and partly also on older iPhones), diagrams may therefor... |
|
Cold sum - Grassland temperature sum
Please note that both the cold sum diagram and the grassland temperature sum diagram are only available for Central European latitudes and cannot be generated for netatmo weather stations that are loc... |
|
Typos in module spellings
The names of your netatmo weather station and all connected modules can be set in the netatmo weather station settings at https://my.netatmo.com/settingsstation Any typing errors in the module names a... |
|
How often are Widgets refreshed with new data?
iOS Home Screen Widgets that were introduced in iOS 14 are automatically updated by iOS within a 15-30 minute interval. The widgets then download measurement data of your netatmo weather station from ... |
|
Widgets don't update - what can I do?
iOS HomeScreen Widgets depend on the settings of the myatmo iOS app. If myatmo was installed on your device for the first time or as an update, the myatmo iOS app must be started once to transfer conf... |
|
Can I display more than one netatmo station at the same time?
Displaying more than one netatmo station is not possible. This has technical as well as performance related reasons. Downloading data from the netatmo data server for one station already takes some ti... |
|
Data is missing - what can I do?
If data for a specific time span, or for a specific resolution is missing, please contact netatmo support at http://support.netatmo.com as we have no insight to the netatmo data server that delivers d... |
|
I cannot log in to my netatmo account
If you have problems logging into your netatmo account, please contact netatmo customer service at http://support.netatmo.com |
|
Does myatmo work on Apple Silicon devices?
myatmo works up from v4.2.0 on all Macs with an Apple M1 chip with macOS 11 (or newer) and can be downloaded from the Mac App Store. Up from v4.7.4, myatmo no longer supports Apple Silicon chips due t... |
|
Why were the climate statistics limited to two years?
Since the netatmo data server returns a maximum of 1.024 data records per data request, but the 3-year comparison for three complete years requires 3 * 365 (= 1.095) dat |
|
myatmo Premium Terms and Conditions and Service Availability Notice
myatmo Premium Terms and Conditions and Service Availability Notice Click here for our EULA. |