Authentication problems with netatmo

Due to a technical change on the part of the netatmo infrastructure, it is necessary to install and use the latest myatmo version available in the App Store.

Old versions of myatmo are no longer supported due to the changes to the netatmo authentication, an update of these old myatmo versions is not possible.

It is therefore essential to update to the latest version of myatmo. If you are using an old iOS version that is no longer supported by the latest myatmo version, you must update iOS or use myatmo on a device that has the latest iOS version installed. Due to technical limitations of old iOS systems, it is not possible to provide the latest myatmo version on outdated iOS versions.

 Widgets don't show any content or don't show up at all


Please note that it can sometimes take a while for the widgets to display content. In other cases they are not available in the widget selection dialog. This is also the case with the iOS internal widgets, such as the iOS weather widget.

It is a known problem that widgets (here every widget is affected, including iOS widgets) sometimes remain empty, even in the widget selection. The exact cause is unknown. Many developers report similar problems: Apple should already be aware of it and hopefully be fixed in a future iOS update.

Usually, restarting the device helps to restart the widget update, which is carried out by iOS.

If problems persist:

  • please delete myatmo from the device
  • restart the device (very important - see below)
  • reinstall myatmo
  • then start and configure myatmo
  • then set up the widgets

Restart your device:

It is IMPERATIVE to restart your device manually after you have turned off your device from the

iOS settings >>> General >>> Turn off

This is VERY important!

Do NOT configure or set up widget before you have not started the myatmo iOS app at least once!

Also note this FAQ and this website for additional information.