Due to a technical change on the part of the netatmo infrastructure, it is necessary to install and use the latest myatmo version available in the App Store.
Old versions of myatmo are no longer supported due to the changes to the netatmo authentication, an update of these old myatmo versions is not possible.
It is therefore essential to update to the latest version of myatmo. If you are using an old iOS version that is no longer supported by the latest myatmo version, you must update iOS or use myatmo on a device that has the latest iOS version installed. Due to technical limitations of old iOS systems, it is not possible to provide the latest myatmo version on outdated iOS versions.
The data and measured values of a netatmo weather station displayed in myatmo are obtained by myatmo exclusively from the netatmo data server, to which your netatmo weather station sends its measured values at regular intervals. Some values are aggregated on the server side, depending on the reporting period. Please note our FAQ here.
If the measured values seem implausible to you, please note that we cannot offer you any real help in such a case, because we have no insight into the netatmo server infrastructure. myatmo can only display and visualize what data is supplied by the netatmo data server.
If individual modules show abnormally high or low measured values, then please check the functionality of the module by using a reference measuring device (thermometer, hygrometer, etc.). Make sure that your modules are not exposed to (temporary) sunlight. If one of your modules continues to deliver incorrect and implausible measured values, contact netatmo customer service - the module in question may be defective.
Article ID: 96
Category: English